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Virtual Office Contact Center

Packet8 Virtual Office
Complete Contact Center

A complete call center solution with robust contact center capabilities. Empower your contact team with email and chat support and watch customer satisfaction skyrocket.
  • Full ACD/IVR capabilities
  • Real-time recording
  • Skills-based routing

Powerful, Manageable, Scalable

Complete Contact Center from Packet8—the first fully integrated iPBX call center solution.

Empower your team with advanced capabilities like skills-based routing, multi-media contact centers, and virtual agents without the capital expenditures required by traditional solutions and still enjoy all of the benefits of a modern, digital voice solution from Packet8. 

  • Powerful – Advanced ACD queuing across multiple medias —Phone, Email, CRM, Fax and more
  • Flexible – Unify agents or remote staff under one phone system
  • Affordable – No expensive hardware or software to install or maintain
  • Scalable – Packet8 Complete Call Suite scales with your company’s needs
  • Manageable – real-time reporting and managing of contacts through online tools
Learn More » Fill out a quick form to have a knowledgeable Packet8 Sales Representative contact you about ordering the Complete Contact Center » or call 1-866-680-3354

 PricePlan
$150.00 Complete Contact Center, Agent Seat »
A full featured agent license. Includes one agent login, monthly rate. Learn More »
$50.00 CRM Solution, Per Seat »
A call management solution that includes email and chat support with queuing. Learn More »
$35.00 Additional Agent Login »
Share agent seat licenses with multiple staff members. Learn More »
$25.00 Additional ACD/IVR Voice Resource Port »
Add phone capacity to your queue or establish another IVR tree. Learn More »
$0.00 Additional Toll Free and Local Voice Channels »
Add media capacity to your queue for phone, email or chat. Learn More »
$50.00 Recording Services »
Scalable voice recording solution for agent calls. Learn More »
$15.00 Additional 1GB Storage »
Additional recording space, 16 hours. Learn More »
$125.00 CRM WAPI Tool »
Integrate your Complete Contact Center with an existing back-office CRM system, such as salesforce.com with our Web-API. Learn More »
$1,440.00
per year 		Complete Contact Center, Agent Seat »
A full featured agent license. Includes one agent login, annual rate. Learn More »
$480.00
per year 		CRM Solution, Per Seat »
A call management solution that includes email and chat support with queuing. Learn More »
$336.00
per year 		Additional Agent Login »
Share agent seat licenses with multiple staff members. Learn More »
$240.00
per year 		Additional ACD/IVR Voice Resource Port »
Add phone capacity to your queue or establish another IVR tree. Learn More »
$0.00
per year 		Additional Toll Free and Local Voice Channels »
Add media capacity to your queue for phone, email or chat. Learn More »
$480.00
per year 		Recording Services »
Scalable voice recording solution for agent calls. Learn More »
$180.00
per year 		Additional 1GB Storage »
Additional recording space, 16 hours. Learn More »
$1,500.00
per year 		CRM WAPI Tool »
Integrate your Complete Contact Center with an existing back-office CRM system, such as salesforce.com with our Web-API. Learn More »
 
 More than a call center - A total solution

While the Packet8 Complete Contact Center is a great call center solution, it also offers email and web chat capabilities that can help you reach and be reached by your customers in the way that suits them.

More than a call center

Improve quality of customer service

Add intelligence to your inbound requests with advanced routing options such as:

  • Skills-based routing
  • VIP entitlement
  • Managed overflow
  • Multiple points of access such as web and chat

Increase productivity quickly

The award-winning graphical user interface (GUI) makes it easy for your contact center agents to learn and use functionalities of the solution and rapidly reach high productivity levels. Packet8's Jumpstart training will get your contact center up and running and your team fully trained in a matter of hours. Following the training, agents have access to features that improve quality of customer service and contribute to the first-call problem resolution.

Integrate with leading CRM solutions

Packet8 provides an out-of-the-box integration with Salesforce.com, a leader in hosted CRM solutions, and with NetSuite, the leading on-demand ERP provider. Plus, Packet8 can integrate with any solution you have, on-demand or on-premise. As a result, your contact center agents can have a complete view of the customer interaction history and are able to address customer inquiries knowledgeably.

Have a knowledgeable Packet8 Sales Representative contact you about ordering the Complete Contact Center »

Integrate with leading CRM solutions

 
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International Rates
  • » India $0.059
  • » Madrid $0.03
  • » London $0.03

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